SMART STAY Hotel Schweiz
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House Rules

Dear guest,
We are delighted that you have chosen to stay in our hotel and we will of course do everything we can to make your stay as pleasant as possible. In return, we therefore ask you to behave in a way that will neither inconvenience your fellow guests, nor our neighbors. Please also pay attention to the following rules:

Following the decision to ensure protection for non-smokers in Germany, the statutory smoking ban has been enforced in the entire building since 1.1.2008. On every floor there is a smoker’s balcony, which can be used by our guests at all times.

From 10:00 pm, please keep the noise down to a moderate level in all rooms. We also ask you to behave quietly in the corridors and on the stairs.

Please note, that visitors from guests can´t go up to the rooms because of security reasons. You are welcome to meet your visitors in our lobby. In violation of this rule, we are entitled at any time to cancel the accommodation contract without notice.

If the building or its inventory are damaged or soiled, or keys mislaid, the costs for the resulting damages shall be covered by the person responsible. Compensation payments for damages must be paid without delay and in cash (in the case of groups, the accompanying supervisors, if necessary on behalf of the organizer, are obliged to cover the expenses up front before departure).

Theft and deliberate damage to property will be immediately reported to the authorities.

In the case of infringements against one or more of the aforementioned rules, we are entitled at any time to cancel the accommodation contract without notice. In this case, the guest is still obliged to pay for the accommodation they have booked.

Lockers for storing valuables in a safe are available to you free of charge in the basement (key deposit: 50 euros). Whilst using these lockers, please always ensure that they are properly locked. We would also like to point out that we cannot assume any liability for luggage or valuables.

The emergency exit staircase may only be used in case of a fire. If you are unable to access the staircase during a fire, please stay in your room and close the door (do not lock).

 
 

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